Shipping Costs
Shipping within Italy, including islands: €5.50 (free for orders over €79.00).
Shipping across the European Union (including the United Kingdom and Switzerland): The cost depends on the destination country.
All rates are all-inclusive, with no additional charges or surcharges (e.g., fuel, restricted traffic zones, or islands). There are no hidden costs.
Undelivered Parcels (Storage)
If the package cannot be delivered after several attempts, it will be held at the nearest courier branch to the recipient. The sender will be notified via email when the storage procedure is initiated. Storage is free for the first 10 days, providing enough time to resolve any delivery issues. You will be notified by phone or email to correct any errors and allow the courier to complete the delivery.
Delivery Times
Barring unforeseen circumstances, our couriers deliver within 48–60 working hours from the order and payment confirmation. In case of delays, FULUAL SRL will promptly inform you. Items are usually shipped as soon as possible, typically within 24 hours (excluding Saturdays and holidays). If there are any issues, such as temporarily out-of-stock items or incomplete order information, you will be contacted via email or phone.
It is not possible to request a specific delivery time or to be contacted by the courier prior to delivery. If you are unable to receive the package, you can provide an alternative address (such as a neighbor, doorman, workplace, or relative) or choose the free parcel pick-up at a collection point service.
Delivery is made at street level. Please ensure that the name provided in the order matches exactly the name on the doorbell or intercom.
Packaging
We take great care in packing and shipping our parcels. If something does not meet your expectations, please let us know.
Shipping Methods and Delivery Times
Orders are shipped via GLS and Bartolini (Italy) and FedEx (Europe), with expected delivery within 2–3 working days in Italy and 5–7 working days in Europe, excluding Saturdays and public holidays, generally between 9:00 a.m. and 6:00 p.m.
Fulual.com is not responsible for delays caused by the courier or force majeure.
If the address is incorrect or the recipient is absent, the order will be placed in storage.
Parcel Pickup or Redelivery
You will be able to pick up the parcel within 7 days or request a new delivery attempt.
In-Store Pickup
You can place an order online and collect it directly from our store located at Via della Pisana 1443 - 00163 Rome.
Pickup hours are:
• Monday to Friday: 08:30 - 13:00 and 14:30 - 18:00
• Saturday: 08:30 - 13:00
To choose this option, select "In-store pickup" when selecting the shipping method. No shipping fees will be charged, and you will receive an email when your order is ready for collection.